SOUTECH Website Policy

Soutech Ventures® Website Policy

Effective Date: November 2010 – Present

---

1. Introduction

This Privacy Policy outlines how Soutech Ventures® collects, uses, and protects any personal information you provide when using our website or services. By accessing or using any Soutech Ventures® platform or service, you agree to be bound by this policy.

Soutech Ventures® is committed to safeguarding your privacy and ensuring the security of your personal data. We may update this policy periodically, so we encourage you to review this page regularly to stay informed of any changes.

---

2. Information Security

We take the security of your information seriously. To prevent unauthorized access, disclosure, or misuse, we have implemented appropriate physical, electronic, and managerial safeguards to protect the data we collect.

---

3. Use and Sharing of Personal Information

• Personal information you provide through forms or communications will be used primarily for contacting you, marketing, follow-ups, and transactional purposes.

• We will never sell, lease, or distribute your personal information to third parties without your explicit consent, unless required by law.

• You may opt out of direct marketing communications at any time by notifying us in writing.

• From time to time, with your permission, we may send promotional materials from trusted third parties that we believe may interest you.

• You have the right to request details of personal information we hold about you under applicable data protection laws. A small administrative fee may apply.

• If you believe any information we hold about you is incorrect or incomplete, please contact us immediately so we can correct it promptly.

---

4. Links to Other Websites

Our website may contain links to third-party websites for your convenience. We do not control these external sites and are not responsible for their content or privacy practices. We recommend reviewing their respective privacy policies before sharing any personal information.

---

5. Refund Policy

• Software Products: If a product or software license key you purchased does not function correctly, we will first provide a replacement. If the issue persists, you may request a refund.

• Training Services: Full refunds are available within 24 hours of payment if you are dissatisfied.

• Web Development and Mobile App Services: Refunds are only possible if the project is not started or delivered within 90 days from the agreed start date.

• Delays caused by late client feedback or content provision may extend project timelines. After 90 days, if the project remains incomplete due to no fault of the client, a refund may be requested after reconciliation of work done.

• Refund requests must be submitted within:

  • 24-48 hours for product purchases.

  • 7 days for services or solutions.

Refunds are generally not granted once substantial project progress has been made, even if the service is unused.

---

6. Late Payment Policy

If payment for any invoice related to web design, development, application deployment, security integration, software sales, or other services is not received within 10 days of the due date—and no later than 90 days thereafter—a late payment penalty of 10% per month (or fraction thereof) on the outstanding amount will be applied. This penalty is capped at the maximum amount permitted by law.

---

7. Terms of Service

By placing any order or purchase with Soutech Ventures®, you confirm that you have read, understood, and agreed to these terms:

• You must be at least 18 years old to use our services.

• All transactions are concluded within 24 hours to 3 working days unless otherwise specified in your invoice.

• A 90-day grace period applies to project completion for both parties.

• We reserve the right to amend these terms at any time without prior notice.

• We maintain transaction records and may provide them to authorities when legally required.

• We respect your privacy and do not share your information without your consent.

---

8. Service Utilization and Surcharge Policy

Clients who fail to fully utilize the services paid for—such as training, consulting, or other solutions—within one (1) year of purchase will incur a 50% surcharge on the original fee when they choose to resume the use of the service. This policy ensures the availability and continued quality of our services.

---

9. Contact Us

For any questions regarding this policy, your personal data, refunds, or other concerns, please contact us